Sync Scan FAQ + Training Materials
Sync City's Thermal Body Temperature Kiosk (Sync Scan) Frequently Asked Questions + All Sync Scan Training Documents (PDFs, Videos, + Posters)
Temperatures
Why do temperatures seem inaccurate?
PREPARING THE AREA WHERE YOU WILL USE THE TEMPERATURE KIOSK

It is best to use the thermal kiosk at the temperatures of and between 68-76 °F (20-24 °C). However, if using the kiosk outside or in temperatures above or below 68-76 °F (20-24 °C) you can adjust the temperature under <settings> 'Temperature adjustment’ in the Sync Scan Dashboard syncscan.cloud. If it is cold outside you can reduce the ‘Temperature adjustment’ number and increase the ‘Temperature adjustment’ number if warmer outside/in the sun. As the temperature outside changes, you will need to go back into the dashboard and adjust the 'Temperature adjustment' number accordingly.</settings>

For the most accurate Temperature adjustment use a handheld noncontact thermometer on a test person to see what temperature should be read on the thermal kiosk. Change the ‘Temperature adjustment’ in the Sync Scan Kiosk accordingly. For example, if the kiosk is reading temperatures high on average test a person’s temperature with a handheld noncontact thermometer. If the handheld thermometer show the test person at a normal 98 °F while the kiosk shows 100 °F adjust the kiosk’s ‘Temperature adjustment’ to -2 (see image below).

TEMPERATURE ADJUSTMENT PER DEVICE

PREPARING THE PERSON BEING EVALUATED
The person handling the system should make sure the person being evaluated:

WHY ARE TEMPERATURES HIGH?
Why are scans so slow? Why is the kiosk software slow?
1) Reboot kiosk by unplugging for 30 seconds and plugging back in.
Why do I have to be 1-1.5 feet from the kiosk for scans?
This thermal kiosk measures the surface skin temperature, which is usually lower than a temperature measured orally. The most accurate temperature scans are taken at 1 to 1.5 feet distance from the thermal kiosk.
Can I use the thermal kiosk outside?
It is best to use the thermal kiosk at the temperatures of and between 68-76 °F (20-24 °C). However, if using the kiosk outside or in temperatures above or below 68-76 °F (20-24 °C) you can adjust the temperature under <settings> 'Temperature adjustment’ in the Sync Scan Dashboard syncscan.cloud. If it is cold outside you can reduce the ‘Temperature adjustment’ number and increase the ‘Temperature adjustment’ number if warmer outside/in the sun. As the temperature outside changes, you will need to go back into the dashboard and adjust the 'Temperature adjustment' number accordingly.</settings>

For the most accurate Temperature adjustment use a handheld noncontact thermometer on a test person to see what temperature should be read on the thermal kiosk. Change the ‘Temperature adjustment’ in the Sync Scan Kiosk accordingly. For example, if the kiosk is reading temperatures high on average test a person’s temperature with a handheld noncontact thermometer. If the handheld thermometer show the test person at a normal 98 °F while the kiosk shows 100 °F adjust the kiosk’s ‘Temperature adjustment’ to -2 (see image below).

Is Sync Scan a medical device?
PLEASE NOTE: Sync Scan is not a medical device. According to the FDA, this device is intended for initial body temperature measurements for triage use during the Covid-19 pandemic. It can not be the sole or primary method of diagnosing COVID-19 or any other condition. Indication of an elevated body temperature should be confirmed with secondary evaluation methods such as a clinical grade contact thermometer.
Connectivity
Why is the kiosk not connecting to the WIFI?
Connect To/Change WIFI Network: https://www.youtube.com/watch?v=zFV5GvoOm4o&feature=youtu.be
NETWORK REQUIREMENTS
* local: HTTPS to server IP on TCP port 8770
* cloud: HTTPS to device.syncscan.cloud:443

Why are scans so slow? Why is the kiosk software slow?
1) Reboot kiosk by unplugging for 30 seconds and plugging back in.
Facial Recognition
Why is the facial recognition misidentifying people?
PLEASE NOTE:
-
Facial recognition is most accurate when ALL ‘people’ have clear and accurate pictures uploaded to their profile. The algorithm learns faces overtime to become more accurate. -
The facial recognition algorithm was trained to read faces wearing light colored medical masks when scanning. Various dark and dark patterned masks may throw off the algorithm resulting in an identity mismatch or no scan at all. Please do not submit profile picture selfies with masks on.

Why is bulk upload not working?
Sync Scan Dashboard Bulk Upload Tutorial: https://www.youtube.com/watch?v=3nA0OCniVGc
Security
Is Sync Scan cloud secure? Is my data secure?
SYNC CLOUD PORTAL SECURITY
Sync Cloud sits on a Digital Ocean Server. We do not share customer data with any third parties, other than our infrastructure provider. We require TLS with strong ciphers for all communication, and our database and storage are encrypted at rest. Our infrastructure provider is ISO/IEC 27001:2013 certified, and the facility in which our servers are hosted is SSAE16 SOC-2 and SOC-3 compliant.
Is Sync Scan American? GSA?
Sync Scan software is American made & hosted on American servers.
Cleaning Kiosk
How do I disinfect the kiosk using CDC guidlines?
CLEANING KIOSK SCREENS
a.) Household Bleach Solution (1/3 Cup of Bleach Per Gallon of Water)
b.) Isopropyl Alcohol (≤ 70% Alcohol)
Disinfecting Your Kiosk
1. To prepare for disinfecting the touchscreen, power down the device (if possible) or ensure your on-screen software can tolerate false touches while you clean.
2. Dampen a new clean, non-abrasive cloth (microfiber is great) with a disinfectant listed above. Ensure excess liquid is squeezed from the cloth.
3. Disinfect the surfaces by wiping them with the cloth and allow the surface to dry.
Directions/Training
Where do I find Sync Scan directions and training materials?
All Sync Scan Directions (Posters & Videos)
Date & Time of Scans Issue?
How do I do software updates?
-
Log into SyncScan.Cloud. -
Click 'Devices' tab. -
Look for the blue software update button (see image below). Click the blue sofware update button to download the newest Sync Scan software. -
If there is no button there are no new updates.

Hardware Spec Sheet
Sync Scan Spec Sheet
Setting Up Sync Scan
Hardware Kiosk Setup: https://www.youtube.com/watch?v=Bs4JWpewHwQ&feature=youtu.be
Connect To WIFI + Register Sync Scan: https://www.youtube.com/watch?v=nEBlSF2jgbU&feature=youtu.be

Register Device: Kiosk will display a 9-digit code after Sync Scan is installed and Opened. Enter code to register the device at syncscan.cloud (Username/Password Will Be Emailed).

Adjust Screen Tilt
MIPS to Sync Scan
Hardware Kiosk Setup: https://www.youtube.com/watch?v=Bs4JWpewHwQ&feature=youtu.be
Connect To WIFI + Uninstall MIPS/DCMIPS + Install Sync Scan + Register Sync Scan: https://www.youtube.com/watch?v=KU4_J31fGRM

Register Device: Kiosk will display a 9-digit code after Sync Scan is installed and Opened. Enter code to register the device at syncscan.cloud (Username/Password Will Be Emailed).

Is Sync Scan American? GSA?
Sync Scan software is American made & hosted on American servers.
Wellness Questions
What if Sync Scan users do not have a phone for the wellness survey or mobile barcode?
SHARED COMMUNITY DEVICE (LAPTOP/PHONE/TABLET/IPOD)
How do guests check-in with a Sync Scan wellness questionnaire/mobile barcode?
OPTION 1: ADD GUEST TO PEOPLE/FACIAL RECOGNITION DATABASE
How do guests check-in with just a wellness survey?
Using the Sync Scan Device Settings below just have your guest open a survey by scanning your organization's wellness questionnaire QR Code. Print out this poster with your wellness QR code for easy scanning. Email/Text your guests the link to your organization's wellness questionnaire before your guests arrive.
How do I build a wellness questionnaire?
How do I use a wellness questionnaire with facial recognition?
How To Use the Wellness Questionnaire + Facial Rec: 25:19
How do I use the wellness questionnaire + NFC/RFID + facial recognition?
How To Use the Wellness Questionnaire + NFC/RFID + Facial Rec: 26:23
How do I use the wellness questionnaire + mobile barcode ID + facial recogniton?
Wellness Questionnaire + Barcode ID + Facial Rec: 28:55
How do I review the wellness questionnaire answers?
Is there a Sync Scan App to quickly access Wellness Questions/Mobile ID each day?
Bookmark Wellness/Mobile ID Link: https://youtu.be/p_pLtCEZjAM
The kiosk isn't reading my wellness barcode/Aztech code/mobile ID.
1) Turn up phone's screen brightness to max for kiosk scanning, if having dificulty.
How do I make wellness questions for guests?
Strangers = Guests
Mobile Barcode ID
How do I use the wellness questionnaire + mobile barcode ID + facial recogniton?
Wellness Questionnaire + Barcode ID + Facial Rec: 28:55
How do guests check-in with a Sync Scan wellness questionnaire/mobile barcode?
OPTION 1: ADD GUEST TO PEOPLE/FACIAL RECOGNITION DATABASE
What if Sync Scan users do not have a phone for the wellness survey or mobile barcode?
How do guests check-in with a Sync Scan wellness questionnaire/mobile barcode?
Is there a Sync Scan App to quickly access Mobile Barcode/ID each day?
Bookmark Wellness/Mobile ID Link: https://youtu.be/p_pLtCEZjAM
The kiosk isn't reading my wellness barcode/Aztech code/mobile ID.
1) Turn up phone's screen brightness to max for kiosk scanning, if having dificulty.
Compliance
Is Sync Scan HIPPA compliant?
Yes 👍
Is Sync Scan TAA compliant?
Yes 👍
Is Sync Scan NDAA (National Defence Authorization Act) compliant?
Yes 👍
the companies defined in FAC number 2020-05/03-30-2020 Part 4 subpart 4.21
Section 4.2101 pertaining to subpart 4.21 Prohibition on Contracting for Certain
Telecommunications and Video Surveillance Services or Equipment.
Our products are NDAA compliant. We have no affiliation of any kind with
Huawei Technologies or ZTE Corp as well as video surveillance and
telecommunications equipment produced by Hytera Communications Corp.,
Hangzhou Hikvision Digital Tech Company, or Dahua Technology Company.
FDA approved for Covid-19?
Sync Scan is not a medical device. According to the FDA, this device is intended for initial body temperature measurements for triage use during the Covid-19 pandemic. It can not be the sole or primary method of diagnosing COVID-19 or any other condition. Indication of an elevated body temperature should be confirmed with secondary evaluation methods such as a clinical grade contact thermometer. https://www.fda.gov/medical-devices/coronavirus-covid-19-and-medical-devices/non-contact-temperature-assessment-devices-during-covid-19-pandemic
Is Sync Scan American? GSA?
Sync Scan software is American made & hosted on American servers.
Kiosk Demonstration
Sync Scan Temp Checks + Wellness Questions + Mobile ID + Facial Rec Demo
Sync Scan New American Software Demo
Setting Up Sync Scan
Setting Up Sync Scan
Hardware Kiosk Setup: https://www.youtube.com/watch?v=Bs4JWpewHwQ&feature=youtu.be
Connect To WIFI + Register Sync Scan: https://www.youtube.com/watch?v=nEBlSF2jgbU&feature=youtu.be

Register Device: Kiosk will display a 9-digit code after Sync Scan is installed and Opened. Enter code to register the device at syncscan.cloud (Username/Password Will Be Emailed).

Adjust Screen Tilt
MIPS to Sync Scan
Hardware Kiosk Setup: https://www.youtube.com/watch?v=Bs4JWpewHwQ&feature=youtu.be
Connect To WIFI + Uninstall MIPS/DCMIPS + Install Sync Scan + Register Sync Scan: https://www.youtube.com/watch?v=KU4_J31fGRM

Register Device: Kiosk will display a 9-digit code after Sync Scan is installed and Opened. Enter code to register the device at syncscan.cloud (Username/Password Will Be Emailed).
